There has been a rapid transition to telehealth care models in palliative care resulting from the COVID-19 pandemic. Telehealth can provide benefits but it can also have an impact on relationships and has potential to cause harm. This qualitative study is a partnership between the National Australian Palliative Care Clinical Studies Collaborative (PaCCSC) and the clinical and academic palliative care workforce in Aotearoa New Zealand. It aims to explore the factors that influenced palliative care clinicians' implementation of telehealth during the COVID-19 pandemic and optimise its use when integrated within face-to-face care. This will help us begin to understand if telehealth is helpful for Indigenous Peoples and other groups underserved by specialist palliative care services in Australia and Aotearoa New Zealand. The findings from this study will: 1. Lead to further research to study how palliative care can best be delivered. 2. Build the palliative care research capacity in Aotearoa New Zealand.