Lay summary
Healthcare in Aotearoa New Zealand is transforming, rapidly triggering both excitement and anxiety. The experiences of COVID pandemic and that which will occur during the upcoming health reforms have caused reflection on current models of healthcare service and how to optimise future healthcare delivery. In this research activity, the research team will partner with Turanga Health to assist them with this reflection and forward planning. An e-survey will be developed and implemented to explore Turanga Health service users’ experiences and perceptions of managing their health and wellbeing through the pandemic and as the new health reforms unfold. A focus will be on whānau living with lifelong health conditions and those experiencing learning disability. The findings will provide a strong steer to the development of future models of healthcare practice and will form the development of projects exploring what supported “self”-management could look like in Aotearoa for underserviced and vulnerable populations.