This study aims to understand the processes that Maori and their whanau use to keep spiritually and culturally safe during their healthcare experiences. The perspectives of Maori and their whanau are of particular interest as cultural safety has not been addressed from their perspective. Understanding their journey of care will contribute to improving health service processes of engagement with Maori and their whanau. Kaupapa Maori will inform the conduct of the research process and interpretation of the grounded theory generated. Charmaz’s (2006) constructivist grounded theory will guide the simultaneous collection and analysis of data. The outcome of this research will be a substantive grounded theory of the processes patients and their whanau use to keep spiritually and culturally safe while engaging with primary and secondary health services.